Frequently Asked Questions
Still need assistance? Visit our Contact Us page or explore the Transparency page.
Orders, Shipping & Delivery
How can I track my order?
How can I track my order?
Once your order is shipped, you will receive a tracking number via email to follow your shipment in real time.
How long does delivery take?
How long does delivery take?
Delivery times vary depending on your location, but most orders arrive within a few days after dispatch.
Why was my order shipped from a different country?
Why was my order shipped from a different country?
Hormone Paris operates multiple logistics hubs. If an item is unavailable in one region, your order may be fulfilled from another to ensure faster delivery.
Will I have to pay customs duties or import fees?
Will I have to pay customs duties or import fees?
Depending on your country, customs authorities may apply duties or clearance fees upon arrival.
These charges are determined by local regulations and are the responsibility of the recipient.
What does “tax included” mean?
What does “tax included” mean?
“Tax included” refers to VAT applied at checkout.
Import duties or customs fees are determined separately by your country’s authorities.
What if my order arrives damaged or incomplete?
What if my order arrives damaged or incomplete?
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery and include clear photos of the package and its contents.
Once reviewed, we will arrange a replacement or other appropriate resolution where applicable.
Products & Usage
How should I apply the fragrance?
How should I apply the fragrance?
For optimal longevity and diffusion, apply fragrance to clothing rather than directly on the skin. Fabric holds scent longer and allows for a gradual, even release over time, while also reducing direct alcohol exposure on sensitive areas.
How long do the fragrances last?
How long do the fragrances last?
Longevity varies depending on the formulation, skin type, and application method, but all compositions are designed for sustained presence at least throughout the day.
Did the formula change after the rebrand or packaging update?
Did the formula change after the rebrand or packaging update?
No. While names and packaging may evolve, the fragrance compositions remain unchanged.
Science & Concept
What does “functional fragrance” mean?
What does “functional fragrance” mean?
It refers to fragrances designed with a specific emotional direction—such as calming, focusing, or energizing—based on known relationships between scent and perception.
Do your fragrances contain hormones or neurotransmitters?
Do your fragrances contain hormones or neurotransmitters?
No. The names are conceptual. The fragrances do not contain hormones, neurotransmitters, or biological compounds.
Are the effects scientifically proven?
Are the effects scientifically proven?
Hormone Paris draws on peer-reviewed research in olfaction, neuroscience, and psychophysiology.
However, fragrances are cosmetic products, and individual perception and experience may vary.
Is this aromatherapy?
Is this aromatherapy?
No. Hormone Paris is grounded in contemporary scientific research rather than traditional aromatherapy frameworks.
Transparency & Ingredients
What makes your transparency different?
What makes your transparency different?
We disclose what most brands do not, including:
- Scientific references
- Allergen breakdown by quantity
- Safety data (MSDS)
- IFRA Compliance
Where can I access this information?
Where can I access this information?
Each fragrance has a dedicated transparency page, accessible via QR code on packaging or through the website.
Do you use natural or synthetic ingredients?
Do you use natural or synthetic ingredients?
Both. Each is used where it performs best in terms of safety, stability, and olfactive precision. To learn more, visit our Our Mission page.
Availability & Services
Is the discovery set available?
Is the discovery set available?
Discovery formats are released periodically. You can sign up to be notified when they become available.
Where can I purchase Hormone Paris?
Where can I purchase Hormone Paris?
Through our official website and selected retail partners.
Do you offer wholesale or distribution partnerships?
Do you offer wholesale or distribution partnerships?
Yes. For partnership inquiries, please visit our Contact Us page and send us a message with the subject “Wholesale & Distribution.”